Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds work for payments made to FAHZY (Pty) Ltd, whether you paid online through Payfast or by EFT. It forms part of our Terms & Conditions. If a signed quote or service agreement sets different terms, those terms apply.

2. Project work

• Deposits: the 50% project deposit is non-refundable unless we agree otherwise in writing. It covers reserving time in our schedule, planning, set-up and the work we start straight away, and is kept as a cancellation fee if you cancel.
• Cancelling a project: you can cancel at any time by emailing us. You pay for the work done up to the date of cancellation. If you have paid more than the value of that work (including the deposit), we refund the difference.
• Milestones: payments for milestones you have approved are not refundable.
• If we cancel: if we cannot complete your project, we refund what you paid for work we have not delivered. We keep only the part of the deposit that covers the planning, set-up and work already done.

3. Monthly retainers, support and hosting

• 30 days' written notice is required to cancel. Fees for the notice period remain payable.
• We do not refund part of a month that has already been billed.
• Third-party costs we have paid on your behalf, such as domain registrations, hosting, licences and advertising spend, are not refundable.

4. Software subscriptions

• Monthly plans: cancel at any time. The cancellation takes effect at the end of your current billing month, and you keep access until then. We do not refund part-months.
• Annual plans: you can cancel within 7 days of your first payment for a full refund. After 7 days, the plan runs until the end of the 12-month term and unused months are not refunded.

5. Cooling-off period for online purchases

Under section 44 of the Electronic Communications and Transactions Act, you may cancel a service bought online within 7 days without reason. This right does not apply to services that have already started, with your consent, within those 7 days (section 42 of the Act). Where we start work or give you access at your request, the rules above apply instead.

6. When we always refund

Regardless of the rules above, we refund in full:

• duplicate payments, and
• amounts charged in error or above the invoiced amount.

7. How to request a refund or cancel

Email sales@fahzy.co.za with your name, invoice or quote number, the date and amount of the payment, and the reason. We will acknowledge your request within 2 business days.

8. How refunds are paid

• Approved refunds are processed within 7 to 14 business days of approval.
• Payments made through Payfast are refunded to the original payment method through Payfast. Your bank may take up to 10 business days to show a card refund, and 2 to 3 business days for an Instant EFT refund.
• Payments made by EFT, or Payfast payments that can no longer be refunded to the original method, are refunded by EFT to a bank account in the payer's name.
• Refunds are paid in South African Rand, for the amount you paid.

If you have a problem with a payment, please contact us before disputing it with your bank. We can usually resolve it faster.

9. Contact

FAHZY (Pty) Ltd (trading as FAHZY)
Registration number: 2025/474179/07
Director: Kabelo Leiee
Physical address and address for service of legal documents:
4 Naivasha Road, Sunninghill, Sandton, Gauteng, South Africa
Email: sales@fahzy.co.za
Phone: +27 68 384 1194
Website: www.fahzy.co.za